Refund policy

At MUGO LIFE, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

  • Returns are accepted within 7 days of delivery.

  • The item must be unused, unwashed, and in its original packaging with all tags intact.

  • Items showing signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

  • Used or damaged products

  • Items without original packaging

  • Clearance or final sale items

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • If approved, refunds will be processed within 5–7 business days to the original payment method.

Exchanges

  • Exchanges are only available for defective or damaged products.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.